Privacy Policy

1. Introduction

Welcome to Telontech ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our real estate photo and video editing services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact or quote request forms
• Subscribe to our newsletter
• Request our editing services
• Communicate with us via email, phone, or chat

This information may include:

• Name and contact information (email address, phone number)
• Company or business name
• Project details and requirements
• Billing and payment information
• Images and videos you submit for editing

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information (operating system, device type)
• Pages visited and time spent on pages
• Referring website or source
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your orders, deliver edited images/videos, and provide customer support
• Communication: To respond to inquiries, send quotes, and provide project updates
• Improvement: To improve our website, services, and customer experience
• Marketing: To send promotional materials (only with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

4. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure SSL encryption for all data transmission
• Secure file transfer protocols for image/video uploads
• Access controls limiting who can view your data
• Regular security assessments and updates
• Secure deletion of files after project completion (upon request)

5. Your Images and Files

We understand the sensitive nature of your property images and videos. We commit to:

• Using your files only for the purpose of providing our editing services
• Not sharing your images with third parties without your consent
• Storing your files securely during the editing process
• Deleting your files from our systems within 30 days after project delivery (unless you request otherwise)
• Not using your images for marketing without explicit written permission

6. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect some website functionality.

7. Third-Party Services

We may use third-party services that collect information, including:

• Analytics: Google Analytics for website usage analysis
• Payment Processing: Secure payment processors for transactions
• Communication: Email and chat services for customer support
• Cloud Storage: Secure cloud services for file handling

These third parties have their own privacy policies governing the use of your information.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request restriction of data processing

To exercise any of these rights, please contact us using the information below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typically:

• Project files: 30 days after delivery
• Account information: Duration of business relationship + 2 years
• Communication records: 3 years
• Financial records: As required by law (typically 7 years)

10. International Data Transfers

We operate globally and may transfer your data to countries outside your jurisdiction. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.