Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Telontech ("Company," "we," "us," or "our") governing your use of our website and real estate photo and video editing services.

By accessing our website, submitting files, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

2. Services Description

Telontech provides professional photo and video editing services for real estate professionals, including but not limited to:

• HDR photo editing and enhancement
• Day to dusk/twilight conversions
• Virtual staging
• Sky replacement
• Object and item removal
• Video editing and property tours
• Color correction and exposure adjustment
• Perspective correction

3. Ordering and Payment

3.1 Placing Orders

To place an order, you must:

1. Submit a quote request through our website, email, or WhatsApp
2. Provide clear instructions and reference images (if applicable)
3. Upload original, high-resolution source files
4. Confirm the order and agree to the quoted price

3.2 Pricing

Prices are provided on a per-project or per-image basis. Quotes are valid for 7 days from the date issued. We reserve the right to adjust pricing based on:

• Complexity of requested edits
• Number of images/videos
• Turnaround time requested
• Special requirements or custom work

3.3 Payment Terms

• Payment is due upon delivery of completed work
• For large projects, we may require a 50% deposit upfront
• We accept major credit cards, PayPal, and bank transfers
• All prices are in USD unless otherwise specified
• Late payments may incur additional fees

4. Turnaround Times

We offer the following turnaround options:

Service Level	Turnaround Time	Description
Standard	24 hours	Regular processing, ideal for most projects
Rush	12 hours	Faster processing for urgent needs
Express	8 hours	Priority processing for time-sensitive projects

Turnaround times begin when we receive your files and confirmed order. Times may vary based on project complexity and volume. We will notify you if additional time is needed.

5. Revisions Policy

• Revision requests must be submitted within 7 days of delivery
• Revisions must be related to the original project scope
• New requirements or scope changes may incur additional charges
• Revisions are processed within 12-24 hours
• Please provide clear, specific feedback for efficient revisions

6. File Requirements

6.1 Acceptable File Formats

• Photos: RAW, JPEG, TIFF, PNG, DNG
• Videos: MP4, MOV, AVI, ProRes
• Minimum resolution: 3000 pixels on the longest edge for photos

6.2 File Delivery

Completed files are delivered via:

• Secure download link (valid for 7 days)
• Dropbox, Google Drive, or your preferred cloud service
• Email (for small files under 25MB)

7. Intellectual Property

7.1 Your Content

You retain all ownership rights to your original images and videos. By submitting content, you represent and warrant that:

• You own the content or have authorization to submit it
• The content does not infringe on third-party rights
• You have permission to use any recognizable individuals in the content

7.2 Edited Content

Upon full payment, you receive full rights to use the edited content for any lawful purpose. We retain the right to use edited images in our portfolio and marketing materials unless you explicitly opt out in writing.

7.3 Portfolio Usage

We may showcase edited work in our portfolio. If you prefer your work not be displayed, please notify us in writing before or at the time of order submission.

8. Confidentiality

We treat all client files and information as confidential. We will not:

• Share your files with unauthorized third parties
• Use your content for purposes other than providing our services (except portfolio use as noted)
• Disclose your personal or business information without consent

9. Refund Policy

• Before Work Begins: Full refund available if you cancel before we start editing
• Work in Progress: Partial refund may be available based on work completed
• After Delivery: We prefer to offer revisions rather than refunds. Refunds after delivery are evaluated case-by-case
• Rush/Express Orders: Rush fees are non-refundable once work has begun

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for the specific service in question
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for how edited images are used after delivery
• We are not liable for delays caused by factors outside our control

11. Prohibited Uses

You agree not to use our services for:

• Creating fraudulent or misleading real estate listings
• Editing images to misrepresent property conditions that could constitute fraud
• Any illegal or unlawful purpose
• Content that infringes on intellectual property rights
• Harassment, defamation, or harmful content

12. Disclaimer

Our services are provided "as is." While we strive for the highest quality:

• We do not guarantee specific results or outcomes
• Final results depend on the quality of source files provided
• We cannot guarantee edits will meet all MLS or platform requirements (requirements vary by location)

13. Indemnification

You agree to indemnify and hold harmless Telontech, its officers, employees, and agents from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit to us

14. Termination

We reserve the right to refuse service or terminate accounts for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward our staff
• Non-payment of invoices

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of New York County, New York.

16. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any specific project agreements, constitute the entire agreement between you and Telontech regarding our services.